Welcome to the Specs Online Shop FAQ. Crafted for our global community of discerning drinkers, this guide reflects our core principles of Clarity, Reliability, and Value Without Compromise. Whether you’re exploring a rare single malt or restocking your favorite vintage, find the answers you need below.

Our Curation & Products

What types of products do you specialize in?
We are a curated online spirits and wine merchant. Our focus is on a discerning selection of premium and craft beverages. Our menu highlights include:
  • Craft Beers: A robust selection of IPAs and Lagers.
  • Spirits: From Small Batch Bourbon and Whiskey to Gin, Liqueurs, and unique finds like Taiwanese Spirits.
  • Wines: Curated reds like Cabernet Sauvignon and Malbec, and whites such as Chardonnay.
  • Other: Premium Ciders and more.
Every bottle is chosen with an expert eye for quality and story.
Part of our mission: delivering curated experiences.
How do you ensure the quality of your products?
Quality is the foundation of our curation. We source exceptional products directly from trusted producers and distributors. Each bottle is stored in our climate-controlled Las Vegas facility and handled with meticulous care during packing to ensure it arrives in perfect condition, ready for your enjoyment.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal. All transactions are secured with industry-standard encryption.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience on future visits—perfect for when you need to quickly restock your favorite Lager or Malbec.

Shipping & Delivery

Where do you ship to, and what are my options?
We proudly serve a global community, shipping to most regions worldwide (excluding some remote areas in Asia and elsewhere). We offer two transparent shipping options:
  • 🚚 Standard Shipping (DHL / FedEx): A flat rate of $12.95. Delivery in 10-15 business days after dispatch. Ideal for a balanced blend of speed and economy.
  • 🎁 Free Shipping (EMS): FREE on all orders over $50. Delivery in 15-25 business days after dispatch. This embodies our Value Without Compromise principle, letting you invest more in the bottle itself.
Our Shipping Promise: Clarity, Reliability, Value.
How long does order processing take, and how can I track my order?
Order processing takes 1-2 business days in our Las Vegas facility. Once dispatched, you will receive a tracking notification via email. You can follow your curated selections—from Japanese Whisky to Californian Wine—on their journey to your doorstep.
Are there any additional fees (customs, duties, taxes)?
As a global retailer, we ship duty-unpaid. Any applicable customs duties, import taxes, or fees are the responsibility of the recipient, as governed by the laws of your destination country. We recommend checking with your local customs office for estimates.
In line with Clarity & Trust: We believe in no surprises.
Do you require a signature upon delivery?
Yes. To ensure the safe arrival of your precious cargo, our partnered carriers (DHL, FedEx, or EMS) will require a signature for all deliveries.

Returns & Refunds

What is your return policy?
Your satisfaction is our final measure. If any item does not meet your expectations, you may initiate a return within 15 days of receiving your order. To arrange a return authorization, please contact our customer service team at [email protected]. Items must be unopened and in their original condition.
Our Commitment: Hassle-Free Returns for your confidence.
How long do refunds take to process?
Once we receive and inspect the returned item, we will process your refund to the original payment method. Processing times may vary depending on your financial institution but typically take 5-10 business days.

Contact & Service

How can I contact customer service?
Our team is here to ensure your experience is seamless. For tracking updates, shipping inquiries, or any other questions, please contact us at:
Email: [email protected]
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
Our Home: Specs Online Shop, 4375 Hall Street, Las Vegas, US 89101

Specs Online Shop — Serving Discerning Palates Worldwide.

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