At Specs Online Shop, our curation extends beyond selecting exceptional spirits and wines—it encompasses every aspect of your experience with us. We understand that trust is built not only through the quality of our Small Batch Bourbon, vibrant Malbec, and crafted IPA but also through transparent and respectful policies. Should a product not meet your discerning expectations, our Returns & Exchanges process is designed with the same care and clarity we apply to our collections.

Our Philosophy: We stand behind every product we curate. If you are unsatisfied with your purchase, we will work diligently to make it right, ensuring your continued confidence in our shop.

Eligibility & Timeframe

To be eligible for a return or exchange, the item must be in its original, unopened condition, with seals intact and in the original packaging. Returns must be initiated within 15 days of the delivery date.

Important Non-Returnable Items: In alignment with industry standards for hygiene and safety, and considering the nature of our curated beverages, opened bottles, products with broken seals, or items from personalized collections cannot be returned or exchanged. This policy is strictly upheld to ensure the integrity and quality of every product we ship.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Contact our Customer Service team at [email protected] within the 15-day window. Please use the subject line “Return/Exchange Request” and include your order number.
  2. Receive Instructions & RMA: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our facility in Las Vegas.
  3. Package & Ship: Securely package the item(s) in their original packaging. Include the RMA number clearly on the outside of the box. Ship the package to the address provided. We recommend using a trackable shipping service. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
  4. Inspection & Processing: Upon receipt at our facility, our team will inspect the returned item(s) to ensure they meet our return conditions. Processing typically takes 3-5 business days after inspection.

Refunds & Reimbursement

Once your return is approved, your refund will be processed automatically to your original method of payment. Please note:

  • Timing: Refunds may take 5-10 business days to appear in your account, depending on your financial institution’s processing times.
  • Amount: The refund will be for the cost of the returned product(s). Original shipping fees are non-refundable unless the return is due to our error.
  • Payment Methods: Refunds will be issued to the original payment method used (Visa, MasterCard, JCB, or PayPal).

Exchanges

For exchanges (e.g., swapping a Lager for a different Lager variant or exploring a Gin instead), please follow the standard return process above. In your initial email, clearly state the item you wish to exchange for. Once we receive and inspect the returned item, we will ship the new product to you. Any price difference will be charged or refunded accordingly.

Request Template

To streamline your request, you may use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Specs Online Shop Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please Insert] Product Name(s) for Return: [e.g., Cabernet Sauvignon, Lager] Reason for Request: [Please provide brief details] For exchanges, I would like to exchange for: [Desired Product Name] I confirm the item(s) are unopened and in their original packaging. Please provide the next steps and the return authorization details. Sincerely, [Your Full Name] [Your Email Address Associated with the Order]

Questions & Assistance

Our customer service team, dedicated to the same excellence found in our Chardonnay and Liqueurs Cordials Schnapps, is here to assist you.

Specs Online Shop
Email: [email protected]
Physical Address: 4375 Hall Street, Las Vegas, US 89101
Please allow 1-2 business days for a response.


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